KASNEB CPA Communication Skills past papers Free Download

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Communication Skills Contents

1 Introduction to communication
– Meaning of communication
– Role of communication in an organisation
– Elements of communication
– The communication process
– Principles of effective communication
– Essential of an effective communication system
– Barriers to effective communication

2. Types of communication
   – Formal and informal communication
   – Flow of communication in an organisation
   – Grapevine communication
   – Internal and external communication
   – Interpersonal and intrapersonal communication
   – Cross-cultural communication
   – E-mail
   – Visual communication – graphs/charts/tables/diagrams/pictures
3. Oral communication
   – Meaning of oral communication
   – Importance of oral communication
   – Types of oral communication-face to face and telephone conversations
   – Effective listening-The listening process, principles of effective listening, listening techniques, barriers to effective listening
   – Interviews-types, purpose, preparation and conduct of interviews
   – Persuasive communication- meaning, objectives, creating persuasive messages, approaches to persuasion
4. Non-verbal communication
   – Meaning and importance of non-verbal communication
   – Forms of non-verbal communication
   – Effective use of non-verbal communication
   – Barriers to effective non-verbal communication`
5. Writing skills
   – Sentence construction and paragraph development
   – Business letters
   – Memorandum
   – Posters and notices
   – Forms and questionnaires
   – Circulars and newsletters
   – Advertisements and publicity materials

6. Public speaking and presentation
   – Effective presentation skills
   – Audience analysis
   – Selecting and researching the topic
   – Preparation and organisation of an effective presentation
   – Structure of presentation
   – Presentation aids
   – Public speeches-structure and delivery of public speeches
   – PowerPoint presentations
7. Group and team communication
   – Group communication networks
   – Team communication
   – Communicating in virtual groups and teams-group e-mails, what’s app groups, social media
   – Meetings- types, role of members, preparation, conduct, documents used in meetings
   – Conferences and symposia
8. Report and proposal writing
   – Types and purpose of reports
   – Structure and content of reports
   – Types and uses of proposals
   – Structure and content of proposals
   – Writing of formal reports and proposals
9. Information technology and communication
   – Role and impact of technology in communication
   – Communication networks- internet, intranet and extranet
   – Teleconferencing and video conferencing
   – Webinar
   – Wireless technology
10. Ethics in communication
    – Role of ethical communication in an organisation
    – Principles of ethical communication
    – Ethical issues in communication
    – Enhancing ethical communication in an organisation
    – Factors influencing ethical communication
    – Ethical dilemmas in communication
    – Handling ethical dilemmas in communication

KASNEB CPA Communication Skills past papers Free Download