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HomeEDUCATIONKASNEB CPA Communication Skills past papers Free Download

KASNEB CPA Communication Skills past papers Free Download

KASNEB CPA Communication Skills past papers Free Download


Communication Skills Contents

1 Introduction to communication
– Meaning of communication
– Role of communication in an organisation
– Elements of communication
– The communication process
– Principles of effective communication
– Essential of an effective communication system
– Barriers to effective communication

  1. Types of communication
    – Formal and informal communication
    – Flow of communication in an organisation
    – Grapevine communication
    – Internal and external communication
    – Interpersonal and intrapersonal communication
    – Cross-cultural communication
    – E-mail
    – Visual communication – graphs/charts/tables/diagrams/pictures
  2. Oral communication
    – Meaning of oral communication
    – Importance of oral communication
    – Types of oral communication-face to face and telephone conversations
    – Effective listening-The listening process, principles of effective listening, listening techniques, barriers to effective listening
    – Interviews-types, purpose, preparation and conduct of interviews
    – Persuasive communication- meaning, objectives, creating persuasive messages, approaches to persuasion
  3. Non-verbal communication
    – Meaning and importance of non-verbal communication
    – Forms of non-verbal communication
    – Effective use of non-verbal communication
    – Barriers to effective non-verbal communication`
  4. Writing skills
    – Sentence construction and paragraph development
    – Business letters
    – Memorandum
    – Posters and notices
    – Forms and questionnaires
    – Circulars and newsletters
    – Advertisements and publicity materials
  1. Public speaking and presentation
    – Effective presentation skills
    – Audience analysis
    – Selecting and researching the topic
    – Preparation and organisation of an effective presentation
    – Structure of presentation
    – Presentation aids
    – Public speeches-structure and delivery of public speeches
    – PowerPoint presentations
  2. Group and team communication
    – Group communication networks
    – Team communication
    – Communicating in virtual groups and teams-group e-mails, what’s app groups, social media
    – Meetings- types, role of members, preparation, conduct, documents used in meetings
    – Conferences and symposia
  3. Report and proposal writing
    – Types and purpose of reports
    – Structure and content of reports
    – Types and uses of proposals
    – Structure and content of proposals
    – Writing of formal reports and proposals
  4. Information technology and communication
    – Role and impact of technology in communication
    – Communication networks- internet, intranet and extranet
    – Teleconferencing and video conferencing
    – Webinar
    – Wireless technology
  5. Ethics in communication
    – Role of ethical communication in an organisation
    – Principles of ethical communication
    – Ethical issues in communication
    – Enhancing ethical communication in an organisation
    – Factors influencing ethical communication
    – Ethical dilemmas in communication
    – Handling ethical dilemmas in communication

KASNEB CPA Communication Skills past papers Free Download

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